Returns & Refund Policy
Last updated: July 21, 2026
We want you to be happy with your LECTUS sponge. This policy explains when a return or refund is available and how to request one.
1. Return Eligibility
Products must be unused and returned in their original packaging, and you'll need your order number to start a return. Because LECTUS is a cleaning product, we're unable to accept returns of any sponge that has been used or intentionally damaged, for hygiene and quality reasons.
2. Return Window
You have 30 days from delivery to request a return.
3. Damaged or Defective Items — Quality Guarantee
Every LECTUS sponge is inspected before dispatch. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the item — once verified, we will arrange a replacement or a full refund at no cost to you.
4. How to Request a Return
Contact us with your order number and reason for the return before sending anything back. We'll confirm eligibility and provide next steps.
5. Refund Method & Timing
Approved refunds are processed within 5–10 business days after inspection, and are issued using your original payment method whenever possible — for Bank Transfer or Payoneer orders, refunds are sent to your nominated account.
6. Return Shipping Costs
If LECTUS ships the wrong or defective product, we cover the cost of return shipping. For change-of-mind returns, the customer is responsible for return shipping costs. The original order's shipping charge is refundable only if the return was caused by a LECTUS error (a wrong or defective item).
7. Contact Us
To start a return or ask a question, contact us at: hello@lectusshop.com.